London, December 14, 2022 – Secureworks® (NASDAQ: SCWX),a global leader in cybersecurity, has been recognised by Frost & Sullivan with the 2022 European Managed and Professional Security Services Customer Value Leadership Award for its managed detection and response (MDR) solution, Taegis™ ManagedXDR. The award recognises the company that offers products or services customers find superior for the overall price, performance, and quality.
For the Customer Value Leadership Award, Frost & Sullivan analysts independently evaluated organisations based on customer impact (price/performance value, customer experience, brand equity) and business impact (financial performance, operational efficiency, customer acquisition). It found Secureworks offers the most compelling mix of products and services for its customers, highlighting its world class threat detection and response solutions. Where Secureworks sets itself apart in its MDR leadership is by delivering 24x7 monitoring on top of its award winning Taegis XDR platform.
“Secureworks leverages its focus on threat detection and response, its superb foresight into the market’s future, and its highly skilled team of professionals to deliver world-class managed security. Its strategy allows customers to engage in the threat investigation process, increasing their security awareness, maturity, and preparedness,” said Lucas Ferreyra, a Frost & Sullivan Best Practices Research Analyst.
The award recognises the company's unique focus on augmenting the value that its customers receive, beyond simply good customer service, leading to improved customer retention and customer base expansion.
“We’re driven by a passion and commitment to help our customers defend their networks. We are unique in the way that we give our customers direct access to our SOC with our ask-the-expert capability at unlimited capacity, 24x7. The team can participate alongside our experts for investigations and response actions as much or as little as they want within the Taegis XDR platform that they have full access to. In addition, customers can work with our incident response team if ever needed and has ability to use proactive services with monthly threat hunts.,” said Simon Moor, VP EMEA Sales, Secureworks. “With this ‘always on’ security monitoring, customers can reduce their overall risk and reduce the burden on teams and on costs.”
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products.
Secureworks approach to XDR is unique in the market. Customers gain complete attack surface visibility across IT assets with the superior threat detection, enabling them to quickly and accurately assess and prioritise the most serious threats. It ingests more than 550 billion cyber events daily from over 100 integrations and enriches those integrations with industry leading threat intelligence.
About Secureworks
Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks® Taegis™, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.
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